Better Service Better Friend
Yutong’s direct service team is your professional private service butler and trusted friend!
Yutong is dedicated to your success, offering comprehensive bus services that enhance fleet efficiency and uptime. Our direct customer service bus team acts as your personal assistant, ensuring proactive solutions for maximum vehicle performance. With one-stop, 24/7 customer service bus support and a commitment to first-time fixes, we’re your trusted partner for worry-free operations and enhanced profitability.
Yutong Bus Service Concept
Customer First
The “Customer First” approach in Yutong services means every decision we make is designed to put your needs at the forefront. We strive to understand your business requirements deeply and provide solutions that not only meet but often exceed your expectations.
Yutong Direct Service
When a problem arises with a Yutong bus, we promise that our team will be there for you. Our direct service team visits customers regularly and takes the initiative to solve problems at early stage, so as to ensure long service life and high operation rate of vehicles.
One-stop Service
As a world-class bus and coach maker we aim to provide a straightforward, all-in-one service. For any questions or issues, just contact us, and our dedicated bus customer service team will take care of everything until the matter is resolved.
Provide You with Better Service
Refer to paid services that extend the warranty after the expiration. By extending the warranty period, standardized maintenance can reduce the failure rate, prolong the service life of vehicles and eliminate your worries about sudden high repair costs.
Extended Warranty Products
Develop the maintenance or repair proposal for the vehicle and key assemblies combining with vehicle configurations and technical standards so that the failure probability is reduced and the vehicle runs in the best state. We help customers create value from the prevention point of view in advance.
Service Proposal
Based on use scenarios and needs, we can provide compliant services such as interior and exterior modification, as well as functional, safety and fuel-saving configuration upgrade to improve the convenience, safety and comfort of your vehicle using.
Configuration Update
Based on personalized needs, we can provide customers with such solutions as service station construction, charging station construction, Internet of Vehicles services, training services and training aids to offer professional after-sales support.
Service OfferingsProduct Warranty Commitment
In addition to meticulous craftsmanship, focus on detail and strict quality control of each vehicle, the first-class customer service of Yutong is what makes us one of the world’s top bus makers. Every Yutong bus and coach problems occurring during the testing are vigorously analyzed and addressed to meet our high standards before they leave the factory.
In accordance with effective local laws and regulations at present, relevant agreements with customers, and stipulations in the Warranty Manual, Yutong will provide free repair by using genuine Yutong vehicle parts in a reasonable and effective way for faults caused by product quality problems within the warranty period.
Warranty Period
The warranty period and commitment of Yutong products will be implemented referring to the Warranty Manual issued with the vehicle. The Warranty Manual clearly describes the warranty period and maintenance items of Yutong buses.
Customer Empowerment System
Yutong places a high priority on enabling customers to unlock the full potential of Yutong products. To this end, we’ve developed a comprehensive customer empowerment program as part of Yutong bus and coach services to enhance customers’ proficiency in the use, maintenance, and management of buses and coaches.
Systematic trainings
Driving Skills
Maintenance
Operation Management
Flexible and diverse training methods
Professional Service Team
Professional Certification System
There are three levels of professional competency: beginner, intermediate, and advanced. Only certified bus customer service staff can perform the work.
Manufacturer's Direct Service Team
Yutong boasts a 198-member Yutong service team, which includes 68 international experts from around the world, to pay frequent visits to our customers, enabling early detection and resolution of any issues that may arise.
International Training Centers
The first training center of Yutong Bus opened in 2007 in Zhengzhou, China. Now, we have four training centers worldwide. Each year, these centers collectively train over 1,000 individuals, offering an impressive total of 500 hours of instruction, as part of our ongoing commitment to global customer empowerment.
International Training and Certification Team
Yutong also include 33 trainers and 11 certifiers dedicated to deliver systematic training to build the capabilities of customers and service providers, contributing to a professional Yutong direct bus services system.
Refer to the service product that provides preventive maintenance, repair and training within the service cycle.
Fully Contracted Service